Bookings Terms and Conditions

1.1 Account Holder

“Account Holder” means a person or organization maintaining an individual, corporate, travel-management, hotel, agency, event, or other booking account with the Company.

1.2 Affiliate

“Affiliate” means an independently owned and operated limousine, chauffeur, motor carrier, transportation, or ground-travel provider to which the Company may assign, refer, subcontract, or facilitate a reservation. An Affiliate may operate under its own licenses, permits, insurance policies, vehicles, personnel, and operating authority.

1.3 Booker

“Booker” means any person or entity that requests, purchases, authorizes, coordinates, or pays for a reservation, whether for itself or another Passenger.

1.4 Chauffeur

“Chauffeur” means the driver assigned to perform transportation. Depending on the reservation, the Chauffeur may be employed or engaged by the Company or by an Affiliate.

1.5 Confirmation

“Confirmation” means the written, electronic, or system-generated communication indicating that a reservation has been accepted, subject to these Terms.

1.6 Passenger

“Passenger” means every person who enters, occupies, intends to occupy, or receives the benefit of a vehicle supplied through the Company.

1.7 Reservation

“Reservation” means a request for transportation accepted by the Company and reflected in a Confirmation.

1.8 Services

“Services” means chauffeured transportation, limousine service, black car service, airport transfers, point-to-point transportation, hourly service, group transportation, event
transportation, shuttle transportation, long-distance transportation, and related reservation or coordination services.

1.9 Special-Use Vehicle

“Special-Use Vehicle” includes a stretch limousine, executive van, Sprinter, party vehicle, shuttle, coach, specialty vehicle, accessible vehicle, or any vehicle requiring special licensing, preparation, minimum hours, or operating arrangements.

1.10 Website

“Website” includes blackcareverywhere.com and any Company-controlled reservation portal, mobile interface, application, software, communication channel, or online property.

A Booker and each Passenger accept these Terms by doing any of the following:

1. submitting a reservation request
2. authorizing payment
3. clicking an acceptance box
4. signing a quote, contract, credit-card authorization, or Confirmation
5. directing another person to make a reservation
6. entering or using a vehicle
7. accepting transportation arranged by the Company
8. failing to cancel after receiving a Confirmation that incorporates these Terms.

The Booker represents that the Booker has authority to accept these Terms for:

• every Passenger included in the reservation
• the Booker’s employer or organization, when applicable
• the cardholder or person responsible for payment
• any guest, minor, invitee, attendee, employee, client, or traveler receiving the Services.

The Booker must provide these Terms to all Passengers. A Passenger’s use of the Services constitutes separate acceptance of these Terms to the fullest extent permitted by law.

A person making a reservation must:

1. be at least eighteen years old or the legal age of majority in the applicable jurisdiction
2. possess legal capacity to enter into a contract
3. provide accurate identity, itinerary, passenger, contact, and payment information
4. have authority to use the selected payment method
5. have authority to book for all listed Passengers.

The Company may require identification, age verification, payment verification, corporate authorization, or additional documentation before accepting or performing a reservation.

The Company may reject a reservation when it reasonably suspects fraud, identity misuse, unlawful activity, safety risk, unauthorized payment, false information, or violation of these Terms.

Black Car Everywhere provides and arranges prearranged transportation services, which may include:

1. airport arrivals and departures
2. curbside or meet-and-greet airport pickups
3. point-to-point travel
4. round trips
5. hourly and as-directed service
6. corporate and executive travel
7. roadshows
8. meetings and conventions
9. hotel and residential transfers
10. weddings, concerts, sporting events, proms, and special occasions
11. medical and non-emergency appointments
12. private aviation transportation
13. cruise-port transfers
14. group, van, shuttle, and Sprinter transportation
15. city-to-city and long-distance travel
16. transportation supplied through Affiliates.

The Company is not an emergency transportation provider, ambulance service, medical transport provider, security provider, tour operator, airline, hotel, travel insurer, or custodian of Passengers or property.

A request is not a guaranteed reservation merely because it has been submitted or acknowledged.

A reservation becomes accepted only when the Company issues a Confirmation or otherwise expressly communicates acceptance.

Automated messages, payment authorizations, website submissions, pending-status notices, quote requests, and preliminary acknowledgments do not independently guarantee availability.

The Company may require:

1. full or partial prepayment
2. a valid payment method
3. a signed authorization;
4. a deposit
5. itinerary verification
6. passenger names
7. flight or private aviation information
8. luggage details
9. vehicle-capacity confirmation
10. special-event information
11. proof of identity
12. other information reasonably required to provide the Services.

The Booker is responsible for reviewing the Confirmation immediately and ensuring that all information is correct, including:

1. service date
2. pickup time
3. pickup address
4. destination
5. flight number
6. airline
7. airport and terminal
8. passenger name and telephone number
9. number of Passengers
10. luggage quantity and size
11. vehicle category
12. child-seat request
13. meet-and-greet request
14. stops
15. accessibility needs
16. event schedule
17. hourly duration
18. special instructions.

The Company is not responsible for loss resulting from inaccurate, incomplete, outdated, ambiguous, or untimely information supplied by the Booker, Passenger, travel agent, concierge, employer, event planner, booking platform, or other third party.

Any discrepancy must be reported promptly. Requested corrections remain subject to availability, pricing changes, and applicable modification or cancellation charges.

A Booker arranging travel for another person must:

1. obtain the Passenger’s authorization
2. provide accurate Passenger contact details
3. ensure that the Passenger receives pickup instructions
4. disclose all material policies and charges
5. communicate changes promptly
6. remain responsible for payment unless the Company agrees otherwise in writing.

The Company may contact the Booker, Passenger, corporate travel arranger, hotel, flight department, or other identified coordinator for operational purposes.

Corporate accounts, travel agencies, hotels, concierges, online platforms, event planners, and transportation coordinators may be subject to additional written agreements.

Where an additional agreement conflicts with these Terms, the signed additional agreement controls only to the extent of the specific conflict.

A third party that collects money from a Passenger is solely responsible for its own markup, commission, disclosure, refund, and consumer obligations unless the Company expressly agrees otherwise.

The Company is not bound by any representation, guarantee, discount, refund promise, or service commitment made by an unauthorized third party.

All Services are subject to:

1. vehicle availability
2. Chauffeur availability
3. Affiliate availability
4. licensing and regulatory restrictions
5. geographic limitations
6. weather
7. road conditions
8. service duration
9. passenger count
10. luggage requirements
11. operational feasibility
12. safety considerations.

The Company does not guarantee that Services will be available in every city, airport, state, province, territory, or country.

A quotation for a location does not itself establish permanent service coverage.

The Company may perform a reservation directly or assign it to an Affiliate.

By making a reservation, the Booker and Passengers authorize the Company to share information reasonably necessary to arrange and perform the trip with an Affiliate, Chauffeur, dispatcher, payment processor, software provider, airport greeter, corporate travel arranger, or other service provider.

The Company may select or replace an Affiliate based on availability, licensing, location, vehicle requirements, service capacity, safety concerns, or operational judgment.

Where permitted by law, an Affiliate is an independent business and is responsible for:

1. its own vehicles
2. its Chauffeurs and personnel
3. local operating authority
4. licenses and permits
5. insurance
6. payroll and employment obligations
7. vehicle inspections and maintenance
8. legal and regulatory compliance
9. the physical operation of the vehicle.

Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, or agency relationship between the Passenger and an Affiliate.

No provision of these Terms excuses the Company or an Affiliate from a legal duty that cannot lawfully be delegated or waived.

Vehicle images, examples, and descriptions are illustrative.

Unless expressly confirmed in a separately signed written agreement, the Company does not guarantee:

1. a particular manufacturer
2. model
3. model year
4. trim
5. color
6. body style
7. interior configuration
8. license plate
9. Chauffeur
10. fleet owner
11. vehicle pictured on the Website.

The Company will use commercially reasonable efforts to provide the reserved vehicle category or a reasonably comparable alternative.

When the reserved vehicle becomes unavailable, the Company may provide:

1. a comparable vehicle
2. a larger vehicle
3. more than one vehicle
4. an Affiliate vehicle
5. a replacement vehicle
6. a different configuration
7. a refund for the unavailable portion if no commercially reasonable replacement can be arranged.

A complimentary upgrade does not create an entitlement to the upgraded category for future trips.

Where a passenger refuses a safe, properly licensed, reasonably comparable replacement, the reservation may be treated as a passenger-requested cancellation or refusal of service, subject to applicable law.

The Booker must disclose the correct number of Passengers and all luggage, mobility devices, child seats, sports equipment, oversized articles, instruments, boxes, or special cargo.

Published capacity is an estimate and may vary by:

1. vehicle configuration
2. luggage dimensions
3. child seats
4. accessibility equipment
5. safety requirements
6. applicable law.

The Chauffeur may refuse to transport Passengers or property exceeding lawful or safe capacity.

All luggage must be placed in the trunk space of the vehicle.

No Passenger may sit on another Passenger’s lap, occupy an unauthorized seat, obstruct the Chauffeur, block an exit, or travel without an available restraint where one is required.

The Company may require an additional or larger vehicle at the Booker’s expense.

Chauffeur assignments may change before or during a reservation. The Company does not guarantee a particular Chauffeur.

Chauffeur details are generally provided when operationally appropriate and may be sent approximately three to four hours before pickup, but timing is not guaranteed.

A Confirmation without Chauffeur details remains valid.

Passengers must use official Company communication channels and should not rely on unofficial messages from unknown persons.

The pickup time stated in the Confirmation is the time at which the Passenger should be ready to enter the vehicle unless the Confirmation states otherwise.

For airport arrivals, the stated time may represent:

1. the scheduled flight arrival
2. a selected post-arrival pickup time
3. the start of a complimentary grace period
4. another arrangement described in the Confirmation.

The Booker is responsible for selecting sufficient pickup time for flights, trains, cruises, meetings, court appearances, medical appointments, ceremonies, events, or other time-sensitive commitments.

The Company may offer scheduling recommendations, but such recommendations are estimates and not guarantees.

For airport reservations, the Booker must provide accurate:

1. airport
2. airline
3. flight number
4. scheduled arrival or departure
5. terminal, where known
6. Passenger telephone number
7. international or domestic status.

The Passenger must keep a working mobile telephone available after landing and follow pickup instructions.

Airport pickup locations are controlled by airport authorities and may change without notice. The Passenger may be required to:

1. proceed to a designated commercial vehicle area
2. use an airport shuttle
3. call or text dispatch
4. provide a door, terminal, zone, or pillar number
5. meet a greeter
6. move to a lower or upper level
7. wait for the vehicle to be released from a holding lot
8. comply with police, airport, security, or traffic directions.

The Company is not responsible for airport rules, holding-lot congestion, terminal restrictions, construction, security closures, police instructions, or changes imposed by airport authorities.

When valid flight information is supplied, the Company may monitor publicly available or third-party flight data.

Flight monitoring is provided as an operational convenience and is not guaranteed to be accurate, uninterrupted, or complete.

The Booker or Passenger must notify the Company of:

1. a changed flight number
2. rebooking
3. diversion
4. missed connection
5. terminal change
6. cancellation
7. return to gate
8. substantial delay
9. early arrival
10. travel on a flight different from the one confirmed.

The Company is not responsible for errors, delays, or outages in airline, airport, government, telecommunications, mapping, or flight-data systems.

The Company will use commercially reasonable efforts to adjust airport service when a monitored flight is delayed or arrives early.

Vehicle and Chauffeur availability are not guaranteed beyond the original reservation window. If a flight is:

1. canceled
2. diverted
3. changed to a different airport
4. changed to a different date
5. changed to a different flight number
6. delayed beyond operational availability,

the reservation may be modified, reassigned, repriced, canceled, or subject to waiting, parking, relocation, or additional-service charges.

A flight cancellation does not automatically cancel ground transportation. The Booker or Passenger must notify the Company.

When purchased and available, meet-and-greet service may include a Chauffeur or greeter displaying a Passenger name sign at a designated meeting location.

Meet-and-greet service is subject to:

1. airport access rules
2. security restrictions
3. parking availability
4. terminal configuration
5. greeter availability
6. local regulations.

The Passenger must proceed to the confirmed meeting point and remain reachable.

When access restrictions prevent an indoor meeting, the Company may substitute a lawful nearby location or curbside procedure.

The meet-and-greet fee is generally nonrefundable after personnel have been dispatched or the service period has begun, except where applicable law requires otherwise.

Curbside service requires Passenger cooperation. The Passenger must:

1. collect all luggage
2. complete customs and immigration where applicable
3. proceed to the designated pickup zone
4. contact the Chauffeur or dispatch as instructed
5. provide an accurate location.

The Chauffeur may be unable to remain at the curb because of airport, police, security, or traffic rules and may be required to circle or return to a holding area.

Only confirmed stops are included in the quoted itinerary.

Additional stops, route changes, delayed departures, unscheduled waiting, destination changes, or return trips may result in:

1. additional mileage
2. waiting time
3. hourly charges
4. parking
5. tolls
6. extension charges
7. vehicle-category changes
8. a new reservation.

The Chauffeur may decline a requested change that is unsafe, unlawful, operationally infeasible, outside the service area, or likely to interfere with another confirmed commitment.

The Chauffeur may select the route based on:

1. traffic
2. road conditions
3. vehicle restrictions
4. weather
5. safety
6. police instructions
7. commercial vehicle rules
8. construction
9. toll-road access
10. navigation systems
11. professional judgment.

A Passenger may request a route, but the Chauffeur is not required to follow a route that is unsafe, unlawful, restricted, or operationally unreasonable.

Travel distance and time may differ from consumer mapping applications.

All pickup, trip-duration, and arrival estimates are nonbinding estimates. Travel may be affected by matters including:

1. traffic
2. crashes
3. weather
4. construction
5. road closures
6. demonstrations
7. checkpoints
8. special events
9. airport congestion
10. mechanical problems
11. law-enforcement activity
12. acts or omissions of other road users
13. force-majeure events.

The Company does not guarantee arrival by a specific time.

Passengers should allow substantial additional time for important connections and commitments.

Hourly service is billed for the minimum duration stated in the Confirmation. Unless otherwise confirmed:

1. time begins at the scheduled pickup time
2. time continues while the vehicle waits
3. the vehicle remains subject to geographic, mileage, and operational limits
4. unused time is not refundable
5. overtime is billed in increments stated in the Confirmation or applicable rate schedule
6. the reservation ends when the confirmed period expires unless an extension is approved
7. an extension is subject to Chauffeur hours, vehicle availability, legal limits, and subsequent commitments.

Hourly service does not authorize unlawful parking, unsafe waiting, excessive mileage, unauthorized interstate travel, or use inconsistent with the vehicle’s licensing or insurance.

Concerts, sporting events, conventions, holidays, severe-weather periods, graduations, proms, weddings, political events, festivals, and other high-demand periods may involve:

1. minimum rental periods
2. nonrefundable deposits
3. event-specific cancellation deadlines
4. restricted pickup areas
5. road closures
6. staging fees
7. parking fees
8. delayed vehicle access
9. increased rates
10. special operational instructions.

Event-specific provisions shown in a quote, contract, or Confirmation form are part of these Terms and control over inconsistent general provisions.

For weddings and ceremonial events, the Booker must provide a realistic itinerary and disclose:

1. photography time
2. ceremony schedule
3. receiving-line time
4. multiple pickup points
5. passenger-loading time
6. venue access restrictions
7. luggage or garment requirements
8. required vehicle repositioning.

Decorations require advance written approval.

The Company does not guarantee that decorations, signs, ribbons, refreshments, or special amenities will be available unless expressly listed in the Confirmation.

The Company is not responsible for delays caused by members of the wedding party, photographers, venues, event coordinators, road closures, parades, weather, or other third parties.

Group and specialty transportation may be subject to:

1. passenger manifests
2. minimum hours
3. deposits
4. staging requirements
5. driver-hour limits
6. commercial-vehicle restrictions
7. baggage limits
8. loading schedules
9. parking permits
10. separate contracts.

The group organizer is responsible for communicating schedules and rules to all Passengers.

Delays caused by one group member may affect the entire service and may result in added charges.

Cross-border or international Services may require:

1. passports
2. visas
3. customs declarations
4. permits
5. passenger manifests
6. driver documentation
7. additional insurance
8. vehicle changes
9. regulatory approvals
10. transfer to a local Affiliate.

Each Passenger is solely responsible for travel documents, entry eligibility, customs compliance, and immigration compliance.

The Company does not provide immigration, customs, visa, tax, or legal advice and is not responsible for denied entry, detention, search, inspection, missed connections, or government action.

The Company or Chauffeur may refuse, suspend, or terminate service when reasonably necessary for safety, legality, or protection of persons or property, including when:

1. payment cannot be verified
2. information is false or materially incomplete
3. Passenger capacity is exceeded
4. luggage cannot be transported safely
5. a Passenger is violent, threatening, abusive, or dangerously intoxicated
6. unlawful conduct is suspected
7. a weapon or hazardous item is present
8. a Passenger refuses a lawful safety instruction
9. the trip would violate operating authority or law
10. road or weather conditions are unsafe
11. a Passenger interferes with vehicle operation
12. the vehicle is being damaged or contaminated
13. a child cannot lawfully or safely be transported
14. a Passenger presents a serious and direct safety threat
15. continued performance is commercially or operationally impossible.

Any refund will depend on the circumstances, services already performed, expenses incurred, Passenger conduct, and applicable law.