Passengers must:
Passengers must use seat belts and occupant restraints whenever required by law or directed by the Chauffeur. The Booker is responsible for ensuring that minors are properly restrained.
No Passenger may disable, misuse, obstruct, or refuse an available legally required restraint. The Chauffeur may refuse to move the vehicle until safety requirements are satisfied.
A responsible adult must accompany a minor unless the Company has expressly accepted an authorized unaccompanied-minor arrangement in writing.
The Booker is responsible for:
The Company may provide a requested seat as a convenience but cannot guarantee availability unless confirmed.
A Chauffeur may assist but is not responsible for determining whether a seat is appropriate for a particular child.
A parent or legal guardian retains responsibility for compliance with child-restraint laws unless applicable law provides otherwise.
The Company may refuse transportation when a child cannot be transported safely and lawfully.
Passenger capacity may not exceed:
No standing passengers are permitted unless the vehicle is specifically designed, licensed, and legally authorized for standing travel.
Passengers must not bring property that:
The Company may require an additional vehicle for excessive luggage.
The Company is not responsible for damage caused by inadequate packaging, fragile contents, ordinary handling, hidden defects, or Passenger loading instructions, except to the extent responsibility cannot lawfully be excluded.
Passengers should provide reasonable advance notice of:
The Company will make reasonable efforts to provide lawful accommodations and will not discriminate on the basis of disability.
Availability of a specific accessible vehicle may depend on location, notice, equipment, Affiliate availability, and applicable regulatory requirements.
No provision of these Terms limits legally protected accessibility rights.
Service animals are permitted as required by applicable law.
A “no pets” rule does not apply to a qualifying service animal where the law requires access. The Passenger remains responsible for the animal’s:
The Company may take lawful action where an animal is out of control, not housebroken, or presents a direct safety threat, but will not impose an unlawful pet fee for a qualifying service animal.
Pets and non-service animals require advance approval. The Company may require:
A Passenger must disclose an animal before pickup. Unauthorized animals may be refused where lawful.
Passengers must determine whether standard chauffeured transportation is appropriate for their condition.
The Company does not provide:
A passenger requiring medical supervision must travel with an appropriate caregiver. Medical equipment must be disclosed and safely secured.
In an emergency, the Chauffeur may contact emergency services and follow reasonable safety procedures.
The Passenger is responsible for emergency-service charges except where applicable law provides otherwise.
A passenger should not travel when doing so creates an unreasonable health or safety risk. The Company may refuse or terminate service when a Passenger:
Any decision will be made based on available information, safety, applicable law, and reasonable accommodation duties.
Alcohol may be possessed or consumed only when:
The Company may prohibit alcohol in any vehicle.
The Chauffeur may stop alcohol consumption or terminate service when a Passenger becomes disorderly, threatening, incapacitated, or unsafe.
The Booker is responsible for ensuring compliance with age and alcohol laws.
Possession, use, sale, transfer, or transportation of illegal drugs or unlawfully possessed controlled substances is prohibited.
The Chauffeur may terminate service and contact law enforcement where reasonably necessary or legally required.
No refund is due for service terminated because of unlawful conduct, except where applicable law requires otherwise.
Passengers may not:
This prohibition applies even where the substance is otherwise lawful.
Weapons, explosives, fireworks, flammable materials, hazardous chemicals, and dangerous articles are prohibited unless:
The Company may impose a stricter no-weapons policy where lawful.
Law-enforcement officers acting within their authority may be treated according to applicable law and written arrangements.
The following are prohibited:
The Chauffeur may stop at a safe location, terminate service, request police assistance, or take reasonable protective action.
Passengers may not harass, abuse, insult, threaten, or discriminate against a Chauffeur, greeter, dispatcher, Affiliate employee, other Passenger, or member of the public.
Prohibited conduct includes harassment based on legally protected characteristics. Sexual harassment, unwanted touching, indecent exposure, and sexually threatening conduct are prohibited.
Passengers may not:
The Chauffeur has final authority over safe vehicle operation.
The Company may refuse or terminate service for a Passenger whose intoxication or behavior creates a reasonable safety, property, or legal risk. When reasonably possible, the Chauffeur may stop at a safe public location or seek assistance.
The Company is not responsible for supervising an intoxicated Passenger after service is lawfully terminated, but will not abandon a Passenger in circumstances where doing so would violate applicable law or create an unreasonable and foreseeable danger.
Food and nonalcoholic beverages may be restricted by vehicle type or local policy. Passengers must avoid:
The Passenger is responsible for resulting cleaning or damage.
Passengers must use vehicle features safely. Passengers may not:
Decorations require advance approval.
The following are prohibited unless expressly approved:
The Booker is responsible for installation, removal, cleaning, and damage unless a separate agreement states otherwise.
Passengers may take lawful personal photographs or recordings provided they do not:
Commercial filming, advertising, staged productions, and professional shoots require advance written approval.
Vehicles may use lawful safety and operational systems, including:
Any in-cabin audio or video recording will be used only where lawful and subject to required notice or consent.
Information may be used for:
Data handling is governed by the applicable Privacy Policy and law.
The Booker and Passenger authorize service-related communications using supplied contact information, including:
Consent to transactional communications is part of service administration.
Marketing communications will be handled separately in accordance with applicable law and stated consent choices.
Message and data rates may apply.
The Services may not be used to facilitate:
The Company may preserve and disclose relevant information where legally required or reasonably necessary to protect safety and legal rights.
The Booker is responsible for informing guests of these rules.
Where legally permitted, the Booker may be responsible for charges and damage caused by the Booker’s guests, invitees, employees, clients, minors, or event attendees.
When service is terminated, Passengers must exit at a safe and lawful location as directed. A passenger refusing to exit may be treated as trespassing, and law enforcement may be contacted.
The Chauffeur will consider safety, weather, location, disability accommodations, and other relevant circumstances when selecting a stopping point.
Passengers should promptly report:
Reports should include the reservation number, date, approximate time, location, description, and available supporting evidence.
Emergency matters should be reported to emergency services first.
By making, paying for, accepting, or using a reservation, the Booker and Passenger acknowledge that they:
